rma127
New User
Jun 9, 2006, 11:12 PM
Post #2 of 3
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Well, this is amazing. After the third cable technician left today telling me that "that's the way his work soo", i called Brighthouse and told them i was switching to Verizon(FIOS). She put me on hold, then she came back on and said they did not want me to do that. They decided that they would swap out my box, although that is what the tech was supposed to do today, but he said it would not make a difference. They swapped out my PACE digital Cable box for a Scientific Atlanta(which the techs have siad they did not have any in stock, except they upgraded mine to the DVR one). Anyway after three so called techs and a personal drive to the local Brighhouse office to return the old one and a new DVR one....believe it or not my picture is good again on the analog channels. So fo all the techs that said "that is how it works", i say they should be ashamed of themselves. I had to go there myself and threaten to switch to Verizon for them to find a box, but it worked. The funny thing is that when i was at the office and she opened the cabinet behind her to get my box, the cabinet was full of new ones.....very embrassing to Brighthouse that a new digital customer gets an old used box and then has 3 techs look at it , then the customer has to swap it out himself. I should not blame brighthouse too much, it was the contractors. Anyway if you have a similar problem, try changing the box instead of taking the tech's word for it.
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